Cloud Phone System for Business

Features & Capabilities

• Auto Attendant: Professional virtual receptionist greets and routes callers 24/7 — available even for one-person businesses.
• Mobile & Desktop Apps: Full business phone on iPhone, Android, Windows, Mac, and any web browser. Your business number on every device.
• Voicemail Transcription: AI converts voicemail to text delivered to your email. Read messages without listening to recordings.
• Business SMS & MMS: Send and receive texts from your business number. Keep personal and work messaging completely separate.
• HD Voice & Encrypted Calls: Crystal-clear wideband audio with end-to-end encryption. Enterprise-grade security at small business pricing.
• Ring Groups: Ring multiple phones simultaneously — everyone on the team is alerted when the main business number is called.
• Call Recording: Record calls automatically for training, quality review, and compliance. Stored securely in the cloud.
• 250+ CRM Integrations: Connects with Salesforce, HubSpot, Zoho, and 250+ tools — caller info pops up automatically before you answer.
• HD Video Conferencing: Video meetings with screen sharing built in — no Zoom or Teams license needed for basic meetings.
• Business Hours Routing: Calls route to voicemail or an after-hours message automatically outside business hours — no manual toggle.

Why ATS Voice

• Zero hardware required — use devices your team already owns
• 40–60% cost savings vs traditional phone lines
• Live in 1 business day — no truck rolls, no technician visits
• Month-to-month pricing, no long-term contracts
• Tennessee-based support team with under 10-minute response time

Frequently Asked Questions

What is a cloud phone system?

A cloud phone system (also called VoIP) routes all business calls over the internet instead of traditional copper phone lines. Rather than physical hardware sitting in a closet, your entire phone system — call routing, auto attendants, voicemail, conferencing, and extensions — lives in the cloud and is managed through a web portal. For Tennessee businesses, this means no costly on-site equipment, no maintenance contracts, and no waiting on a technician. ATS Voice delivers this through the enterprise-grade SkySwitch platform, the same infrastructure used by Fortune 500 companies, now accessible to businesses of any size.

Do I need to buy special hardware?

No hardware purchase is required to get started. ATS Voice runs on devices your team already owns — iPhones, Android phones, Windows PCs, Macs, or any modern web browser via the ConnectUC app. This means zero upfront capital cost and same-day deployment for most teams. If you prefer the feel of a traditional desk phone, we fully support Yealink, Grandstream, and Poly IP phones — but they are completely optional. Over 650 East Tennessee businesses have switched to ATS Voice, and the majority use a mix of the mobile app and existing computers rather than buying new hardware.

Can I keep my existing phone number?

Yes — number portability is included at no charge. We handle the entire porting process with your existing carrier, transferring all your business numbers to the new system without any interruption to incoming calls. For most carriers, porting completes in 2–5 business days. During that window, your old lines remain active so no calls are dropped or missed. We've ported hundreds of numbers for East Tennessee businesses — from single-line offices to companies with 50+ numbers across multiple locations — and our local team manages each transfer directly, not through an offshore ticketing queue.

How is call quality on VoIP?

Call quality on a properly configured VoIP system is actually superior to traditional phone lines. ATS Voice uses HD Voice (G.722 wideband audio codec), which delivers twice the audio frequency range of a standard landline call — voices sound clearer and more natural. The practical requirement is modest: approximately 100 Kbps per simultaneous call, meaning a standard 50 Mbps business internet connection can handle 50+ concurrent calls with bandwidth to spare. Our East Tennessee support team also performs a network readiness check before deployment to identify any Quality of Service (QoS) settings needed on your router, ensuring crystal-clear calls from day one.

What happens if my internet goes down?

Your calls never go unanswered, even during an internet outage. ATS Voice includes automatic failover through our Find Me / Follow Me feature — the moment your connection drops, incoming calls instantly reroute to a backup destination you configure, such as a mobile phone, another office location, or a voicemail inbox. Additionally, the SkySwitch network is built on geographically redundant data centers with 99.999% uptime — that equates to less than 6 minutes of potential platform downtime per year. For businesses in East Tennessee where weather events can occasionally affect connectivity, this failover protection is a critical safeguard included on every ATS Voice account at no extra charge.

Is it easy to add or remove users?

Adding a new user takes approximately 5 minutes in the ATS Voice admin portal — create the extension, assign a number, set permissions, and the new user can be on a call within minutes. There are no per-user contracts, no activation fees, and no penalty for scaling down during slow seasons. You are billed only for active seats on your monthly invoice, making it practical for businesses with seasonal staff fluctuations. ATS Voice has supported East Tennessee businesses ranging from 2-person offices to 100+ seat deployments, and our local team can walk any administrator through user management over the phone in real time.

Does it work on mobile phones?

Yes — the iOS and Android apps deliver the full PBX feature set to any smartphone. Mobile users get a dedicated business caller ID (your business number appears on outgoing calls, keeping your personal cell number completely private), inbound and outbound calling, call transfer, three-way conferencing, voicemail with transcription, and business SMS. The app works over both Wi-Fi and cellular data. This is especially valuable for field teams, remote workers, and on-call staff — they carry the full office phone system in their pocket. Over 650 businesses served by ATS Voice rely on mobile calling as a core part of their daily communications.

How long does setup take?

For businesses taking new phone numbers, ATS Voice can have the system fully live within 1 business day. Our local East Tennessee team handles all configuration — call flows, extensions, auto attendants, and user accounts — so your staff simply downloads the app and logs in. If you are porting existing numbers from your current carrier, that process typically adds 2–5 business days while your old service remains active in parallel. From your first call to go-live, the average ATS Voice deployment for a 10–25 seat business takes 3–5 business days total. We have completed same-day cutovers for businesses with urgent timelines.

What support do you provide?

ATS Voice provides local East Tennessee support staffed by real technicians who know your business — not an outsourced call center reading from a script. Support is available Monday through Friday, 8 AM to 6 PM Eastern, with after-hours emergency coverage for critical outages. When you call, you reach a person familiar with your account, your setup, and the local network environment. This approach is backed by 23+ years serving 650+ businesses across East Tennessee. You are never placed in a national 1-800 queue or handed off to a tier-1 agent overseas — the same local team that installed and configured your system handles every support request.