Phone System for Law Firms

Features & Capabilities

• 100% Call Recording: Every client call recorded automatically — searchable by date, number, or AI transcription for billing documentation.
• Virtual Fax for Court Filings: Send and receive faxes to courts and opposing counsel from any device — encrypted, no fax machines needed.
• AI Call Transcription & Summaries: Every call auto-transcribed and summarized — attorneys skip manual notes and focus on the client.
• Department Routing: Auto attendant routes clients to the right practice area — litigation, estate planning, family law, corporate.
• End-to-End Encrypted Communications: TLS and SRTP encryption on all calls and faxes — SOC 2 certified infrastructure protects client confidentiality.
• Attorney Mobile App: Full firm phone on personal device — clients see firm number, not attorney's personal cell. Work from court or home.
• CRM & Practice Management Integration: Integrates with Clio, MyCase, Salesforce, and 250+ platforms — calls log automatically to matter records.

Why ATS Voice

• 100% billable call documentation — timestamp, duration, and AI transcription on every call
• SOC 2 Type II certified, Kari's Law E911 compliant, FCC regulatory compliant
• 86% of clients expect to reach their attorney by phone — missed calls cost clients and cases
• ATS Voice serves law firms from solo practitioners to multi-attorney East Tennessee firms

Frequently Asked Questions

Is every call recorded automatically?

Yes. Every inbound and outbound call is recorded by default — no manual triggering required. Each recording is time-stamped, tagged with caller ID, and duration, and paired with an AI-generated transcript. For law firms, this is essential: call recordings create a defensible record for billing documentation, client intake verification, and compliance audits. ATS Voice stores recordings with encryption on SOC 2 Type II certified infrastructure, and our East Tennessee support team can assist with retention policy configuration to match your firm's requirements.

Can we replace our fax machines?

Yes. Virtual fax eliminates physical fax machines entirely while preserving the familiar fax workflow courts and opposing counsel expect. Send and receive faxes from any device — desktop, laptop, mobile phone, or tablet. Court filings, discovery documents, contracts, and opposing counsel communications are transmitted digitally, stored securely, and fully searchable. All fax transmissions are encrypted in transit and at rest. Most firms using ATS Voice virtual fax eliminate their dedicated fax phone lines within the first billing cycle, reducing both cost and hardware clutter.

Can attorneys use their personal phone professionally?

Yes. The ConnectUC mobile app is installed on an attorney's personal iPhone or Android device, but calls go out under the firm's business number. Clients and opposing counsel see the firm's caller ID — never the attorney's personal cell number. This protects attorney privacy, maintains consistent firm branding, and is critical for attorney-client privilege because personal contact details are never exposed. Attorneys can call, text, check voicemail, and transfer calls from anywhere — courthouse, home, or client site — with the same features available at their desk.

Which practice management systems do you integrate with?

ATS Voice supports 250+ business application integrations, including Clio, MyCase, PracticePanther, Salesforce, Microsoft Dynamics, and HubSpot. When a client calls, their matter record and contact history pop up on screen before you answer — eliminating the need to look up files manually. This screen-pop capability reduces call handling time, ensures attorneys have full context at the start of every call, and makes it easier to keep billing records accurate. Integration setup is handled by our Tennessee-based team during onboarding.

How does call routing work for different practice areas?

ATS Voice's multi-level auto attendant lets you create a fully customized call routing tree for your firm. Callers select from practice area menus — litigation, estate planning, corporate, family law, criminal defense — and reach the right team without human intervention. Time-based routing changes automatically after business hours: urgent calls can route to an on-call attorney, while standard intake calls go to voicemail with AI transcription. Holiday schedules are programmed in advance. Routing rules are managed from a web portal and can be updated in minutes without calling tech support.

Is attorney-client privilege protected?

Yes. Protecting attorney-client privilege starts at the communications infrastructure level. All voice calls, fax transmissions, text messages, and call recordings on the ATS Voice platform are encrypted end-to-end using TLS and SRTP protocols. The platform operates on SOC 2 Type II certified infrastructure, meaning security controls are independently audited annually. Access to call recordings and communication logs is restricted by role-based permissions — only authorized personnel can retrieve sensitive conversations. ATS Voice has served 650+ businesses over 23+ years with a security-first approach, and our team can walk your firm through our full data protection posture.

Can we get call reports for billing?

Yes. ATS Voice generates detailed call logs for every conversation — including exact duration, timestamp, caller ID, direction (inbound or outbound), and AI-generated transcription. These logs are exportable to CSV and compatible with most legal billing platforms. For firms billing by the hour, having a precise call record tied to each matter reduces billing disputes and speeds up invoice preparation. AI call summaries capture key discussion points and action items automatically, providing matter-level documentation that attorneys can attach to client files without manual note-taking after each call.

How quickly can a law firm be set up?

Most law firms are live on the ATS Voice platform within 1–2 business days from contract signing. Virtual fax is activated immediately upon account setup. Number porting — transferring your existing firm phone numbers from your current carrier — typically takes 5–10 business days and runs concurrently with deployment so there is zero interruption to client-facing lines. Our East Tennessee support team handles device provisioning, extension configuration, call routing setup, and staff training. Firms with multiple offices or complex routing requirements may take slightly longer, but we provide a dedicated setup coordinator for the entire process.