Phone System for Growing Businesses

Features & Capabilities

• Multi-Location Unified: All offices on one platform with extension dialing between locations — employees dial any colleague with 3 digits.
• 250+ CRM Integrations: Salesforce, HubSpot, Zendesk, and 250+ more. Caller CRM record opens automatically before you answer.
• HD Video Conferencing: Built-in video meetings with screen sharing and recording — included at no extra charge per user.
• Call Analytics Dashboard: Real-time and historical reports on call volume, duration, wait times, and team performance.
• Unified Company Directory: One directory for all employees at every location — find anyone by name or department instantly.
• Advanced Call Routing: Multi-level IVR, call queues with overflow, ring groups, and time-based routing for complex call flows.
• Remote Worker Full Parity: Remote staff get identical features to in-office — same number, same transfers, same video, same analytics.
• Scalable Seat Pricing: Add or remove users any month — no hardware purchase, no penalties, no contract amendments required.

Why ATS Voice

• ATS Voice has deployed multi-location systems for 2-office to 12-site businesses in Tennessee
• No hardware replacement required — existing IP phones supported in most cases
• Single admin portal manages all locations, all users, all call flows
• Local East Tennessee support team — average response under 10 minutes

Frequently Asked Questions

Can I connect multiple office locations on one system?

Yes. ATS Voice runs all locations on a single unified platform powered by SkySwitch, so every office shares one company directory, one extension dial plan, and one admin portal. Employees in Knoxville dial employees in Nashville the same way they would dial the desk next to them — a 3-digit extension, not a full phone number. Managers administer all sites from a single login, eliminating the per-location setup and maintenance overhead that traditional multi-site PBX systems require. Call routing, ring groups, and auto attendant menus can be configured per-location or shared across the organization. We have set up multi-location deployments for medium-sized Tennessee businesses ranging from 2 offices to 12 sites.

How does CRM integration work?

ATS Voice integrates with 250+ CRM and business application platforms, including Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho, and dozens more. Integration is configured through the ConnectUC app and SkySwitch portal — no custom development required for major platforms. When an inbound call arrives, the caller's CRM record opens automatically on the agent's screen before they answer, giving them full context without manual lookup. Outbound calls can be initiated with a single click directly from within the CRM record. Call logs, durations, and recordings are written back to the CRM contact automatically, keeping your sales and support data accurate without additional data entry.

Can remote employees use the same system?

Yes — remote and hybrid workers get full feature parity with in-office staff. The ConnectUC app runs on any smartphone (iOS and Android), Windows or Mac laptop, or web browser. Remote employees appear in the shared company directory, can transfer calls to any colleague, use the same business caller ID, send and receive business SMS, access voicemail transcriptions, and join video meetings — all from the same app and the same extension they would use at a desk in the office. There is no separate remote license or additional cost. For medium-sized businesses managing distributed teams across East Tennessee or beyond, this consistency eliminates the communication gaps that hurt customer experience.

What kind of reporting is available?

ATS Voice delivers both real-time and historical reporting through the SkySwitch analytics dashboard. Real-time views show live call volume, queue depths, agent availability, and active call duration across all locations simultaneously. Historical reports cover call volume by time period, average handle time, hold durations, missed call rates, voicemail response rates, and individual agent or department metrics. Data exports are available in CSV format for import into your own BI tools, or you can use the built-in dashboard for daily team management. For medium businesses running sales teams or customer service queues, these reports provide the visibility needed to make staffing and routing decisions based on actual call data.

How many users can the system support?

The platform supports an unlimited number of users with no hard ceiling. Adding a new user takes under five minutes from the admin portal — you create the account, assign an extension, and the new employee can log in immediately. Per-seat pricing means you pay only for active users, with no minimum commitment and no penalty for scaling down. This matters for medium businesses with seasonal staffing peaks: you can add 15 temporary agents in January and remove them in March without renegotiating a contract. ATS Voice has provisioned systems for businesses ranging from 2 users to multi-hundred-seat deployments, and the SkySwitch platform scales seamlessly across that entire range.

Do I need to replace my existing hardware?

No hardware replacement is required. The ConnectUC desktop app, mobile app (iOS and Android), and browser client replace desk phones entirely if you choose. If your team already uses IP desk phones from Yealink, Grandstream, or Polycom/Poly, ATS Voice supports those devices and can provision them remotely via auto-provisioning in most cases — your existing phones simply redirect to the new platform. Businesses that want to keep physical phones on desks can do so while also enabling mobile and desktop softphone access on the same extension. This hybrid approach lets medium businesses modernize their phone system at their own pace without a large upfront capital expense.

Is video conferencing included?

Yes. HD video conferencing is built natively into the ConnectUC platform and included with every user seat at no additional charge. Video meetings support screen sharing, recording, virtual backgrounds, and participant management. For internal team meetings, project check-ins, and remote collaboration, most medium businesses find the included video capability fully replaces a separate Zoom or Teams subscription. Meetings can be launched instantly from the desktop or mobile app, or scheduled in advance with calendar invites containing a join link. Because video, voice, chat, and SMS all live in the same app, switching between communication modes mid-conversation requires a single tap rather than opening a separate application.

What support do you provide?

ATS Voice provides local East Tennessee support staffed by experienced technicians — not an outsourced call center. Support is available Monday through Friday, 8 AM to 6 PM Eastern, with after-hours emergency coverage for urgent issues. Our average response time for medium business accounts is under 10 minutes during business hours. Because our team is based in the same region as most of our customers, we understand local infrastructure, ISP characteristics, and regional business conditions that affect VoIP performance. In 23 years and 650+ business deployments, we have built the institutional knowledge to resolve most issues on the first call. Your account manager also serves as a dedicated escalation point for complex multi-location or integration questions.