Phone System for Real Estate Agents

Features & Capabilities

• Find Me / Follow Me: Ring desk, mobile, and laptop simultaneously — answer leads from any device, even mid-showing.
• Business SMS from Office Number: Text clients property details, showing confirmations, and follow-ups from your professional business number.
• Voicemail Transcription: Read voicemails as text between showings — no need to listen to recordings while with a client.
• Ring Groups for Lead Distribution: Distribute incoming inquiries fairly across your agent team — round-robin ensures equal opportunity.
• After-Hours Routing: Set-and-forget schedules route calls to voicemail or on-call agent on evenings, weekends, and holidays.
• Multi-Office Unified Platform: All brokerage locations on one system — agents dial each other by extension from any office.

Why ATS Voice

• 48% of real estate leads go to the agent who responds fastest — missed calls lose commissions
• 78% of home buyers contact agents by phone first
• 90% of agents work outside the office daily — mobile-first design built for the field
• Month-to-month pricing, no contracts — add or remove agent seats any time

Frequently Asked Questions

Can I use my business number from my personal phone?

Yes. Mobile VoIP is central to how real estate agents use ATS Voice. The ConnectUC app is installed on your personal iPhone or Android, but every call you make goes out under your brokerage or personal business number — not your cell. Clients and prospects always see your professional number as caller ID, which means they recognize who's calling and are more likely to answer. When leads call that number back, the call routes through the business system, gets recorded, and lands in your voicemail if you're unavailable — not in your personal carrier voicemail. Your private cell number stays private throughout your career, regardless of how many clients you work with.

Can I text clients from my business number?

Yes. ATS Voice business SMS lets you send and receive text messages from your professional business number on any device. For real estate agents, texting is often faster than calling for sending property addresses, showing confirmations, offer updates, contract reminders, and inspection access instructions. All texts sent from your business number are logged in the ATS Voice platform alongside your call history — creating a complete communication record for each client relationship. Because messages come from your business number rather than your personal cell, clients can't reach you directly on your personal line after hours if you're unavailable. You control your availability from one professional number.

How are incoming leads distributed to agents?

ATS Voice ring groups give brokerages precise control over how inbound leads are distributed. Round-robin routing cycles new calls through agents in sequence so each agent receives an equal share of leads over time — eliminating the advantage held by agents who sit closest to the phone. Simultaneous ring sends each new lead call to all available agents at once and the first to answer wins the call, which maximizes speed-to-lead for time-sensitive buyer inquiries. Sequential routing tries agents in a defined priority order. For teams with buyer and listing specialists, skills-based routing directs calls to the appropriate agent type based on the caller's selection from an IVR menu.

Can I read voicemails instead of listening to them?

Yes. Every voicemail left on your ATS Voice number is automatically transcribed by AI and delivered as readable text — in your email inbox, in the ConnectUC app, or both. For agents who spend most of the day at showings, open houses, and client meetings, being able to glance at a voicemail transcript is far faster than finding a quiet place to dial in and listen. You see the caller's name, number, and the full message in seconds. Urgent lead inquiries or client callbacks can be prioritized and handled immediately, while routine messages can wait. Transcripts are searchable, so finding a past message from a specific client takes a keyword search rather than listening through recordings.

What happens to calls when I'm at a showing?

ATS Voice's Follow Me routing rings your desk phone, mobile app, and laptop simultaneously — so a client call catches you wherever you are. If you're mid-showing and cannot answer, the call rolls to voicemail and the transcript appears in your ConnectUC app within minutes. For agents who want a more active option, Follow Me can be configured to ring your personal mobile as a final step before going to voicemail — ensuring that truly urgent calls from clients in an active transaction always reach you. You can also set a status in the app ("In a Showing," "In a Meeting") to trigger custom routing rules automatically, without changing settings manually each time.

Can all our brokerage offices share one system?

Yes. ATS Voice unifies all brokerage office locations on a single platform with a shared directory, inter-office extension dialing, and centralized management. An agent in your downtown office can transfer a call to a colleague in a suburban branch office by dialing a short extension — no external call, no long-distance charge. Broker-owners and office managers have visibility into call activity across all locations from one admin portal. New agents are added to the platform in minutes and are immediately included in the directory and any applicable ring groups. When an agent leaves the brokerage, their number and extension can be reassigned or deactivated from the same portal.

Do you integrate with real estate CRMs?

ATS Voice supports 250+ integrations, including major real estate CRMs and lead management platforms such as Salesforce, Follow Up Boss, BoomTown, kvCORE, LionDesk, and HubSpot. When a lead or client calls, their record — source, lead status, prior conversations, transaction stage — pops up on your screen before you answer. Agents start every call with full context rather than asking "How did you hear about us?" or "Which property were you calling about?" All calls are automatically logged in the CRM with duration and outcome, keeping activity records current without manual data entry. Integration is configured during setup by our Tennessee-based support team.

How fast can our brokerage get set up?

Most real estate brokerages are fully live on ATS Voice within 1–2 business days from contract signing. The setup process is handled by our East Tennessee support team: extensions are configured, ring groups are built, CRM integration is connected, and the mobile app is deployed to agents — all before the cutover date. Number porting from your current carrier typically takes 5–10 business days and runs in the background while the rest of the system is being set up, so existing numbers remain active throughout. Agents can download the ConnectUC app and begin making calls on the new system within minutes of account activation, without waiting for the port to complete.