Remote Work Phone System

Features & Capabilities

• iOS & Android Mobile App: Full business phone on any smartphone — business caller ID, voicemail, SMS, transfers, and conference.
• Windows & Mac Desktop App: Native desktop softphone with all PBX features — click-to-call, CRM popup, and call recording.
• Web Browser Softphone: Zero downloads required — full calling, messaging, and voicemail access from any browser.
• Business Caller ID on Personal Phone: Clients see your business number on every outbound call — personal number stays completely private.
• Call Transfer Between Remote & Office: Remote employees transfer calls to any office extension exactly like they would at a desk.
• Business SMS from Business Number: Text clients from your office number on any device — work and personal messaging completely separated.
• Real-Time Presence Status: See who is available, on a call, or away — distributed teams have the visibility of a shared office.
• HD Video Conferencing: Video meetings with screen sharing built in — no Zoom or Teams license needed for basic use.

Why ATS Voice

• 100% feature parity — remote workers get identical features to office staff
• VoIP requires only ~100 Kbps per call — any home broadband is sufficient
• Each remote worker fully operational in under 5 minutes
• No VPN, no network reconfiguration, no IT visit required

Frequently Asked Questions

Can remote employees use their personal phone for business calls?

Yes. The ConnectUC mobile app installs on any iPhone or Android phone and ties directly to the employee's business extension and business phone number. When they place a call, clients and customers see the company's business number on caller ID — never the employee's personal cell number. Incoming calls to the business number ring the app just like a desk phone. The employee's personal number remains completely private. This separation is critical for businesses where employees handle sensitive client relationships or where maintaining a professional brand on every customer touchpoint matters. There is no additional hardware or SIM card required — just the app on the phone they already carry.

Do remote workers get the same features as office workers?

Remote workers get 100% feature parity with in-office staff on the ATS Voice platform. Call transfer, call parking, call recording, voicemail with email transcription, business SMS and MMS, HD video conferencing, screen sharing, team chat, presence status, extension dialing, and CRM integration all function identically whether the employee is at a desk in the office or working from home in another state. There are no "remote worker lite" plans or feature tiers based on location. This parity is important because customers calling your business should receive the same experience regardless of which employee answers — and your team should collaborate with the same tools regardless of where they are sitting that day.

Can a remote team member transfer a call to the office?

Yes. Call transfers between remote workers and office staff work exactly the same way as transfers between two desk phones sitting next to each other. A remote employee answers an inbound call, consults with a colleague via the chat or whisper feature, and transfers the caller to any extension on the system — whether that extension is a desk phone in Tennessee or a mobile app in Chicago. The caller experiences a seamless transfer with no indication they are being handed between locations or device types. Warm transfers (where the transferring employee announces the caller first) and blind transfers (instant handoff) are both supported through the ConnectUC app interface.

How does the team know who is available?

ATS Voice displays real-time presence status for every user on the platform, visible in the ConnectUC desktop and mobile app. Status options include Available, On a Call, In a Meeting, Do Not Disturb, Away, and custom statuses that team members set manually. Presence updates automatically when a user picks up or ends a call — no manual status changes required during live calls. For distributed and remote teams, presence awareness is essential: it eliminates the time wasted calling a colleague who is on another call, and it gives managers a live view of team availability without requiring a separate workforce management tool. Status is visible across the entire organization, including multi-location deployments.

Can team members in different cities dial each other by extension?

Yes. Extension dialing works across all team members regardless of their physical location. Every user on the ATS Voice platform receives a short extension — typically 3 to 4 digits — that routes calls to their ConnectUC app or desk phone wherever they are. An employee in East Tennessee and a colleague working remotely in Atlanta dial each other by extension exactly the same way two employees in the same office would. The system handles routing transparently; the caller simply dials the extension. This unified dial plan is managed through the SkySwitch admin portal and scales as your team grows — new extensions are added in minutes without reconfiguring the rest of the plan.

Is video conferencing included?

Yes. HD video conferencing with screen sharing is built into the ConnectUC platform and included with every user seat at no additional charge. Video meetings support recording, virtual backgrounds, participant muting, and screen share controls. For remote and hybrid teams, having video built into the same app as voice calling, chat, and SMS means your team is not context-switching between four separate tools throughout the workday. A call can escalate to a video meeting in one tap. Meetings can also be scheduled in advance and shared via calendar link. Most businesses that switch to ATS Voice find the included video capability sufficient to replace a separate paid Zoom or Teams Video subscription entirely.

What internet speed do remote workers need?

VoIP calls on the ATS Voice platform require approximately 100 Kbps of bandwidth per simultaneous call — a very modest requirement that any standard home broadband connection exceeds by a wide margin. A typical 25 Mbps residential internet plan can handle dozens of simultaneous calls with bandwidth left over for normal computer use. For HD video conferencing, a stable connection of 3–5 Mbps per participant is recommended. Latency and jitter matter more than raw speed for call quality; connections with latency under 150 ms and jitter under 30 ms deliver excellent voice quality. ATS Voice recommends that remote workers with older routers prioritize their VoIP traffic using QoS settings, and our support team can walk any employee through that configuration.

How fast can we set up remote workers?

Each remote worker can be fully operational in under 5 minutes. The process is: an admin creates their user account in the SkySwitch portal, assigns them an extension and phone number, and sends them a login link. The employee downloads the ConnectUC app on their phone or laptop, logs in with their credentials, and begins making and receiving calls immediately. No IT visit is required, no hardware is shipped, and no VPN or network reconfiguration is needed at the employee's home. For businesses onboarding multiple remote workers simultaneously, ATS Voice can bulk-provision accounts and send activation emails to the entire group at once. Our East Tennessee support team is available to assist any new user who runs into questions during their first login.