Phone System for Retail Stores

Features & Capabilities

• All Locations on One Platform: Every store on one system — one admin portal, one monthly bill, extension dialing between any two locations.
• Instant Seasonal Scaling: Add holiday staff in 5 minutes, remove after the season — no hardware changes, no contract penalties.
• Customer Service Call Queues: Distribute customer calls across locations intelligently — one number, smart routing to available staff.
• Cross-Location Analytics: See call volume, peak hours, and wait times across every store from one real-time dashboard.
• Inter-Store Extension Dialing: Staff dial between stores by short extension — like one big office regardless of physical distance.
• Manager Mobile App: Store managers stay connected between locations on their personal phone — with professional business caller ID.

Why ATS Voice

• 60% of retail customers call before visiting a store — missed calls cost in-store revenue
• 45% cost savings vs separate phone systems per location
• Seasonal staffing setup time reduced 95% vs legacy PBX
• One admin portal replaces managing separate vendors per store

Frequently Asked Questions

Can all our store locations share one phone system?

Yes. ATS Voice puts every store location on a single cloud platform with a unified directory, inter-store extension dialing, and centralized management from one web-based admin portal. Store managers in different locations can reach each other by dialing a short extension — no long-distance charges for inter-store calls. Corporate and district managers have visibility into call activity across all locations from the same dashboard. There is one monthly bill covering all locations and users, replacing the separate phone contracts and carrier bills that most multi-location retailers manage today. Adding a new store to the platform takes less than a day.

How fast can we add seasonal staff?

Under 5 minutes per employee. When a seasonal hire starts, a manager adds them in the ATS Voice admin portal, they download the ConnectUC app on their smartphone, and they are ready to make and receive calls on the store's business number immediately — no hardware to ship, no IT ticket to file, and no activation fee. When the season ends, removing users is equally fast. You only pay for active seats each month, so scaling down after the holiday rush or summer season is as simple as deactivating accounts. For retail chains that hire dozens or hundreds of seasonal workers, this flexibility translates directly to cost savings.

Can customers call one number and reach any store?

Yes. ATS Voice call queues and intelligent routing can distribute customer calls across multiple store locations based on availability, time of day, geographic proximity, or custom rules. A customer who calls your main retail number during a busy period at one location can be automatically redirected to an available associate at a nearby store — without the customer knowing they've been transferred between locations. This prevents calls from going unanswered during peak periods at individual stores and ensures customers always reach a live person. Call flow rules are configured in the admin portal and can be adjusted by region, season, or store hours.

Can store managers use the system from their phone?

Yes. The ConnectUC mobile app works on iPhone and Android, giving store managers and district managers the store's business number on their personal device. When a manager is on the floor, in the back office, or traveling between locations, they remain reachable on the store number with full professional caller ID — customers and vendors never see a personal cell number. Managers can place calls, send business text messages, check voicemail, review call activity, and transfer calls from the app. For district managers overseeing multiple locations, the app provides visibility into each store's call activity without requiring a separate login per location.

What analytics are available across locations?

ATS Voice provides real-time and historical call analytics at both the individual store level and across all locations in aggregate. Dashboards display call volume by hour and day, peak traffic periods, average wait times, missed call rates, and agent handle time — giving store managers and corporate leadership data to make staffing decisions. District managers can compare performance across locations to identify which stores are missing the most customer calls or experiencing the longest wait times. Reports are exportable for inclusion in operations reviews. For retail chains that track customer experience metrics, call analytics provide a direct view into how effectively each location is handling inbound customer contact.

Do you integrate with retail POS or CRM systems?

ATS Voice supports 250+ integrations, including Salesforce, HubSpot, Zendesk, Microsoft Dynamics, and a wide range of retail and e-commerce platforms. When a customer calls, their purchase history, loyalty status, or prior service ticket can pop up on the associate's screen before the call is answered — providing immediate context without manual lookup. For retailers that track customer lifetime value in a CRM, connecting the phone system means every customer interaction is logged in one place. Integration setup is handled by our Tennessee-based support team during deployment, and most common CRM connections are configured and tested within the initial setup window.

Is there a per-location setup fee?

No. ATS Voice uses per-user monthly pricing that covers all locations under a single account. Adding a new store to the platform uses the same admin portal as your existing locations — no separate contract, no per-location activation fee, and no new billing relationship. This pricing model is significantly more cost-effective for expanding retail chains than traditional telephony, where each new location typically requires a separate carrier contract, installation fee, and hardware purchase. When a store closes, users are deactivated and that month's billing adjusts accordingly. There are no early termination fees tied to individual locations.

How long does multi-location deployment take?

Most retail chains are fully live on ATS Voice within 1–2 weeks from contract signing, including all locations. Each individual store can be provisioned and operational within a single business day once the account is set up — phones are pre-configured before shipping, so installation at the store level is plug-and-play. Number porting from your current carriers runs concurrently and typically takes 5–10 business days per number group, with existing numbers remaining active throughout the process so there is no gap in customer-facing phone service. Our East Tennessee support team coordinates the rollout schedule across all locations and provides training for store managers.