Phone System for Assisted Living Facilities

Features & Capabilities

• 99.999% Uptime with Automatic Failover: Geo-redundant cloud infrastructure — if one data center has issues, calls route instantly to another.
• Facility-Wide Emergency Paging: Overhead announcements to every wing, floor, and common area from any phone in the facility.
• Simple Desk Phones: Yealink and Poly phones with large buttons and clear displays — caregivers use them without any training.
• Family Call Routing: Auto attendant professionally routes family inquiries to nursing, admin, or billing — 24/7 availability.
• Multi-Wing Extension Dialing: All wings, buildings, and floors connected — staff dial any colleague by short extension.
• Staff Mobile App: Nurses and managers use mobile app between buildings — business number stays professional on personal device.
• E911 Compliance: Accurate location data for every facility extension — meets Kari's Law emergency call compliance requirements.

Why ATS Voice

• Zero tolerance for phone downtime in care facilities — 99.999% uptime is not optional
• Emergency paging reaches every wing and common area in seconds
• 92% staff adoption rate — simple phones require zero training for caregivers
• ATS Voice provides on-site installation and support throughout East Tennessee

Frequently Asked Questions

How reliable is the phone system for a care facility?

ATS Voice guarantees 99.999% uptime — that equates to less than 6 minutes of unplanned downtime per year. This level of reliability is achieved through geo-redundant data centers distributed across the United States: if one data center experiences an issue, the platform automatically routes all call traffic to a secondary location with no interruption to facility phones. For senior and assisted living facilities where residents depend on telephone access for family contact and emergency communication, this is not just a technical specification — it is a patient safety requirement. ATS Voice has maintained this uptime standard serving 650+ businesses over 23+ years of operation.

Can we do overhead paging through the phone system?

Yes. Emergency and routine overhead paging is integrated directly into the ATS Voice phone platform — no separate paging system is required. Staff can initiate a page from any phone on the network to reach individual wings, specific floors, the dining room, common areas, or the entire facility simultaneously. In a medical emergency or resident safety situation, a caregiver can page for assistance within seconds without leaving the resident or searching for a dedicated paging terminal. Routine pages for meal announcements, activity reminders, or staff shift changes use the same system. Paging zones are configured during setup and can be adjusted as your facility layout changes.

Are the phones easy enough for all staff to use?

Yes. ATS Voice deploys Yealink and Poly desk phones specifically selected for care environments — large physical buttons, high-contrast displays, clear audio quality, and straightforward interfaces that CNAs, nurses, and administrative staff can use without formal technology training. Caregivers on a busy floor should be able to place a call, transfer to a nursing station, or initiate a page in seconds — not spend time navigating menus. We configure speed-dial keys for the most frequently used extensions during setup so the most critical contacts are one button away. Your staff's focus belongs on residents, not on figuring out the phone system.

How do family calls get routed?

ATS Voice's multi-level auto attendant creates a professional, welcoming experience for family members calling the facility. Callers are greeted by a custom recorded message and guided to the appropriate department: nursing station, administration, billing, the activities department, or specific resident room extensions. Families can reach their loved one's room directly by dialing the extension — without going through a live operator for every call. After-hours routing automatically adjusts so that urgent calls reach the nursing supervisor on duty while routine inquiries are handled by voicemail with AI transcription. This creates a consistent, professional impression 24 hours a day, 7 days a week.

Can all our buildings and wings share one system?

Yes. ATS Voice unifies all buildings, wings, floors, and departments in a single phone system regardless of physical layout. A nurse in the memory care unit can reach the charge nurse in assisted living by dialing a 3- or 4-digit extension — no external call required. Administration, maintenance, dietary, activities, and clinical staff all share one directory. One web-based admin portal managed from any browser gives your administrator full visibility and control over all extensions, call routing rules, and phone settings across the entire campus. Adding a new wing or building is handled within the existing account without a new contract or separate system.

Is the system HIPAA compliant?

Yes. ATS Voice is fully HIPAA compliant across all communication types — voice calls, call recordings, voicemail, and text messages. All Protected Health Information (PHI) transmitted or stored on the platform is encrypted using TLS and SRTP protocols in transit and AES-256 at rest. The platform operates on SOC 2 Type II certified infrastructure, which requires independent third-party security audits annually. ATS Voice can provide a signed Business Associate Agreement (BAA) — a required document under HIPAA for any technology vendor that handles PHI on behalf of a covered entity such as a senior living or assisted living facility.

What happens during a power or internet outage?

ATS Voice has multiple layers of redundancy to protect facility communications during outages. At the platform level, geo-redundant data centers ensure the phone system itself is unaffected by regional infrastructure events. At the facility level, automatic failover routes can redirect incoming calls to staff mobile phones, a backup location, or a third-party answering service within seconds of detecting a local internet or power failure. For facilities with backup power generators, ATS Voice phones and networking equipment can be prioritized on the generator circuit. Our East Tennessee support team can work with your facilities manager to design a failover plan appropriate for your facility's specific layout and risk tolerance.

What support do you provide for care facilities?

ATS Voice provides local, US-based support from our East Tennessee team — not an overseas call center or automated ticketing system. When a phone issue occurs in a care facility, it is treated as urgent. Our support team answers in under 5 minutes on average and has direct access to your account configuration, so troubleshooting begins immediately rather than after a lengthy intake process. We understand that a non-functional nursing station phone or a failed emergency paging system is a patient safety concern, not a routine IT ticket. ATS Voice has served 650+ businesses over 23+ years, with healthcare and care facilities representing a significant portion of that experience.