Small Business Phone System

Features & Capabilities

• Auto Attendant: Professional virtual receptionist greets and routes callers 24/7 — even for a one-person business.
• Mobile & Desktop Apps: Your business number on iPhone, Android, Windows, Mac, or any browser. Make and receive calls anywhere.
• Voicemail Transcription: AI converts voicemail to text sent to your email — read messages at a glance without listening to recordings.
• Business SMS & MMS: Send and receive texts from your business number — personal and work messaging completely separate.
• HD Voice & Security: Crystal-clear wideband audio with encrypted calls. Enterprise-grade security at small business pricing.
• 5-Minute User Setup: Add a new team member in under 5 minutes from the admin portal — no technician, no hardware provisioning.
• Ring Groups: All team members ring when the main number is called — first to answer gets the call.
• Business Hours Routing: Calls route to voicemail or after-hours message automatically — no manual toggle at end of day.

Why ATS Voice

• 40–60% cost savings vs traditional phone lines
• Live in 1 business day — no truck rolls, no IT department needed
• Month-to-month, cancel anytime — no long-term contracts
• Scales from 1 to 25 users with no system changes
• Local Tennessee support — real humans, under 10-minute response
• ATS Voice pricing starts at $25/user/month — no setup fees

Frequently Asked Questions

How much does a cloud phone system cost for a small business?

ATS Voice pricing is straightforward: per-user, per-month with no long-term contracts required. Most small businesses switching from traditional landlines save 40–60% on their monthly phone bill. That savings comes from eliminating per-line fees, long-distance charges, and expensive on-site PBX hardware. Because our system runs entirely in the cloud on the SkySwitch platform, there is no capital equipment to purchase. You pay only for the seats you actually use, and you can add or remove users any month without penalty. For a typical 5-person small business, total monthly cost is often less than what most carriers charged for a single analog line bundle — with far more features included.

Do I need any special equipment?

No special equipment is required. Every team member uses the ConnectUC app, which runs on iPhones, Android phones, Windows and Mac desktops, and any modern web browser. There is nothing to install beyond a free app download, and the same account works across all your devices simultaneously. If you already own IP desk phones from brands like Yealink, Grandstream, or Polycom, ATS Voice supports those too — we can provision them remotely in most cases. Physical desk phones are entirely optional. Most of our small business customers run 100% on the mobile and desktop apps without any additional hardware purchase.

Can I keep my existing phone number?

Yes, and number porting is included at no additional charge. ATS Voice handles the entire transfer process with your current carrier on your behalf. The porting window typically takes 2–5 business days for most numbers, though toll-free numbers may take slightly longer depending on the losing carrier. During the transfer period, calls continue ringing to your existing line so you do not miss a single call. Once porting completes, your number is live on the ATS Voice platform and fully operational across all devices. We have successfully ported hundreds of business numbers for the 650+ Tennessee companies we serve over our 23 years in operation.

How long does setup take?

For businesses taking new phone numbers, setup is typically completed within 1 business day. Our East Tennessee support team handles provisioning, extension configuration, auto attendant setup, and voicemail greetings — you do not need an IT department or a phone technician. If you are porting existing numbers from another carrier, add 2–5 business days for the porting process to complete. Throughout setup, your ATS Voice account manager serves as a single point of contact for all configuration questions. Most small business owners describe the experience as far simpler than they expected — by the time the install call ends, the system is live.

What happens if my internet goes down?

Calls automatically route around internet outages using Find Me / Follow Me failover rules built into the SkySwitch platform. You configure primary and backup destinations in advance — for example, ring desk phones first, then mobile app, then a cell number. If your broadband connection drops entirely, calls continue reaching your team on their mobile devices with no manual action required. Additionally, ATS Voice can provision a secondary SIP trunk over a cellular data connection for businesses that need guaranteed uptime. In 23 years serving East Tennessee businesses, including those in areas with variable internet reliability, failover calling has kept hundreds of businesses reachable during outages.

Is there a contract or commitment?

No long-term contracts and no commitment required. ATS Voice operates on month-to-month billing for all small business plans. You can add users when you hire, remove seats when you downsize, and cancel service with 30 days notice — no early termination fees, no equipment return hassles, and no contracts to negotiate with a sales team. This flexibility matters especially for seasonal businesses and growing companies where headcount changes frequently. We have served over 650 businesses across East Tennessee since 2001, and we believe the right way to earn long-term customers is through reliable service and fair pricing — not locked-in agreements.

What support do you provide?

ATS Voice provides local East Tennessee support staffed by real people — not an offshore call center or an automated ticketing queue. Our support team is available Monday through Friday, 8 AM to 6 PM Eastern, with after-hours emergency coverage for critical issues outside business hours. When you call, you reach someone who knows your account, your setup, and your local area. This matters because communication problems cannot wait days for a ticket response. With 23 years of experience and 650+ active business customers in the region, our technicians have seen and solved nearly every VoIP issue that comes up — and they resolve most problems in a single call.

Can I use this with just 1 employee?

Absolutely — single-user accounts are fully supported and come with the complete feature set. From day one you get a dedicated business phone number, a professional auto attendant that greets callers and provides menu options, voicemail with email transcription, business SMS, and the ConnectUC mobile and desktop app. Solo operators and sole proprietors use ATS Voice to project a professional image: callers reach a polished greeting instead of a personal cell voicemail. As your business grows, adding a second or third user takes under five minutes in the admin portal. Many of our 650+ customers started as single-user accounts before scaling their teams.