Unified Communications for Business

Features & Capabilities

• HD Voice Calling: Auto attendant, call routing, recording, and voicemail transcription on every call across every device.
• Video Conferencing with Screen Sharing: HD video meetings with recording, virtual backgrounds, and participant management — no Zoom needed.
• Team Chat with Persistent Channels: Organized channels, direct messages, threaded replies, and file sharing — replaces Slack for most teams.
• Business SMS & MMS: Send and receive texts from your business number — shared inbox for team collaboration.
• Virtual Fax (HIPAA Compliant): Send and receive faxes from any device — no fax machine, fully encrypted and HIPAA compliant.
• Microsoft Teams Direct Routing: Keep Teams for internal chat — ATS Voice adds real PSTN calling directly inside the Teams interface.
• 250+ CRM & Business Integrations: Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace, and hundreds more pre-built connectors.
• Searchable Chat, Calls & Transcripts: One search across all messages, voicemails, and AI call transcripts — complete communication history.

Why ATS Voice

• Replaces: business phone + Zoom + Slack + fax line subscriptions
• One app on all devices — iPhone, Android, Windows, Mac, browser
• Most businesses reduce per-user communication spend after consolidation
• 7 communication types unified in a single monthly bill

Frequently Asked Questions

What communication types are included?

ATS Voice unified communications includes every major communication channel in a single platform and a single monthly bill per user. Voice calling with HD audio, HD video conferencing with screen sharing and recording, team chat with persistent channels and file sharing, business SMS and MMS, virtual fax, and presence status are all included out of the box. There are no add-on modules to purchase for basic communication types — every user seat comes with access to the full feature set from day one. Because all channels live in the same ConnectUC app, your team can switch between a phone call, a chat message, and a video screen share without leaving the application or logging into a separate tool.

Can this replace Zoom and Slack?

For the majority of business teams, yes. HD video meetings in ConnectUC support screen sharing, session recording, virtual backgrounds, participant management, and scheduled meetings with shareable calendar links — covering the core use cases that most organizations rely on Zoom for. Team chat includes persistent channels organized by topic or team, direct messaging, threaded replies, emoji reactions, and file attachment with search — covering the primary Slack workflows. Both capabilities are included in the standard per-user monthly price. Businesses consolidating from separate Zoom and Slack subscriptions onto ATS Voice typically reduce their per-user communications spend while simultaneously reducing the number of logins, apps, and notification streams their employees manage each day.

Does it integrate with Microsoft Teams?

Yes. ATS Voice offers a certified Microsoft Teams Direct Routing integration that connects the Teams collaboration environment to the public switched telephone network (PSTN). If your organization already uses Microsoft Teams for internal chat and collaboration and does not want to change that workflow, ATS Voice provides the SIP trunking layer that enables Teams users to place and receive real external phone calls directly within the Teams interface — no separate softphone app needed. This integration is particularly useful for medium businesses already invested in Microsoft 365 who want to add reliable, locally supported voice calling without replacing their existing Teams environment. Our East Tennessee support team handles provisioning and ongoing management of the Direct Routing configuration.

Can we send faxes without a fax machine?

Yes. Virtual fax is included with ATS Voice unified communications and requires no fax machine, fax line, or toner. Faxes are sent and received as digital documents — PDFs and common image formats are supported for outbound. Inbound faxes are delivered directly to email as PDF attachments, so your team receives and routes fax documents the same way they handle any email attachment. Outbound faxes can be sent from the ConnectUC app or by emailing a document to your dedicated fax number. All transmissions are fully encrypted in transit. For healthcare providers, legal firms, and financial services businesses that still receive faxes from clients or partners, virtual fax provides a compliant, paperless workflow that eliminates the cost and maintenance of dedicated fax hardware.

Is team chat searchable?

Yes. All team chat messages, shared files, and conversation history in ConnectUC are fully indexed and searchable across your entire organization. The search interface retrieves results from chat channels, direct messages, and SMS threads simultaneously, so your team is not hunting through multiple inboxes to find a past conversation. Search filters let you narrow results by sender, date range, channel, or keyword. Importantly, ATS Voice also retains and indexes call transcriptions alongside chat history, meaning a single search can surface both the text conversation about a client issue and the call transcript from the follow-up phone call — giving your team complete context in one place rather than requiring them to cross-reference separate communication histories.

How many CRM integrations are available?

ATS Voice integrates with 250+ business applications and CRM platforms through pre-built connectors in the SkySwitch and ConnectUC integration library. Major supported platforms include Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho CRM, ServiceNow, Freshdesk, and many industry-specific tools. When a client calls, their CRM record automatically pops up on screen before the call is answered — full account history and contact details, no manual lookup required. Call logs, duration, and recording links are written back to the CRM automatically after each call. For businesses using collaboration-focused tools, integrations with Microsoft 365 and Google Workspace enable calendar sync and presence status updates. Our East Tennessee support team handles integration configuration during setup so your team is productive from day one.

Can I use one app on all devices?

Yes. ConnectUC is the single app that covers every device your team uses. It is available for iPhone and Android smartphones, Windows and Mac desktops as a native application, and any modern web browser as a fully functional web client. The interface, feature set, and account settings are consistent across all device types — an employee using the mobile app on their commute has access to the same calls, chats, voicemails, contacts, and settings as when they are at their desk using the desktop app. Accounts can be active on multiple devices simultaneously, so an inbound call rings your desk app and mobile app at the same time. There are no additional licenses or per-device fees — each user seat covers all their devices under one login.

What does this cost compared to separate tools?

ATS Voice unified communications replaces multiple separate subscriptions with a single per-user monthly price. A business currently paying for a business phone system, Zoom, Slack, and an efax service is typically paying for four separate vendor relationships, four billing cycles, and four support contracts. Consolidating onto ATS Voice eliminates three of those subscriptions entirely. While exact savings vary by team size and current vendor pricing, most businesses find the ATS Voice per-seat cost is lower than what they were paying for phone service alone — before accounting for the elimination of Zoom, Slack, and fax line costs. Beyond the dollar savings, the operational simplification of one app, one login, one bill, and one support number has measurable value for business owners and IT teams managing communications for 650+ businesses across East Tennessee.